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Warnings
What should I do if I receive a “pending” warning on withdrawals and deposits?
What should I do if I receive a “completed” warning on withdrawals and deposits?
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Comission Rates
Is there a commission fee for unrealized purchase and sale orders?
Is there a commission fee for crypto currency deposit?
What are the commission rates for crypto currency purchase and sale?
What are the commission fees for TRY?
Are there any commission fees for failed or cancelled transactions?
What are the commission rates?
What are the commission rates for “Papara”?
Is there a commission fee for cryptocurrency purchase?
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Corporate Account
What are the required documents for the corporate account?
How can I create a corporate account?
What are the verification processes of corporate accounts?
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Membership Transactions
How can I register?
What is the identity verification for?
What is the member verification procedure, why is it necessary?
I don’t receive e-mails, why?
Can I join multiple accounts or have sub accounts?
Can I create a new account with the membership information I already use?
How can I freeze my account?
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Credit Card Purchase
How can I purchase crypto currency with a credit card?
Is it safe to purchase crypto currency with credit cards?
What are the limits on credit card purchases of crypto currency?
What are the commission rates in crypto currency purchases with credit cards?
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Referral Program
What is the referral program?
Do I need to pay to register to Thodex Referral Program?
How can I earn commissions on the Affiliate Program?
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TL Deposit
What should I consider when depositing money into my account?
How long does the TL deposit transactions take?
Can I use someone else's account when making a deposit?
Can I deposit money outside work hours?
I made a TL deposit. Why didn't the money go into my Thodex account? Why was it sent back?
I made a money transfer that did not comply with TL deposit rules, what should I do?
I accidentally sent money from my credit card. What should I do?
I accidentally sent money from the ATM. What should I do?
I accidentally sent money from a joint account. What should I do?
I accidentally sent money from someone else's account what should I do?
My TL deposit request did not reach my Thodex account, what should I do?
How do I deposit TRY into my account?
My deposit transaction cannot be processed, what should I do?
What are the deposit methods? Can I use a credit card, bank branch or ATM?
What are the deposit rules?
How can I deposit via Papara?
What is two-step verification? How can I activate or deactivate?
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TL Withdrawal
What should I look out for when withdrawing money from my account?
How long does the TL withdrawal take?
Can I use someone else's account when withdrawing money?
Can I withdraw money outside work hours?
I accidentally requested a withdrawal account, what should I do?
I accidentally requested a withdrawal to the currency account. What should I do?
I accidentally requested someone else's bank account withdrawal, what should I do?
My TL withdrawal request did not reach my bank account, what should I do?
My withdrawal was incomplete, what should I do?
What is my daily TRY withdrawal limit?
How can I withdraw TL from my account?
How can I withdraw money through Papara?
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Crypto Money Purchases
How do I open a purchase order?
What are the purchase rules?
When will the purchase order be opened?
How do I place a purchase order without waiting?
I gave the order. Although my TL balance was cut from my account, Bitcoin was not reflected to my balance. What is the reason?
Why was my purchase order not completed?
Why wasn't the entire purchase order completed?
How can I buy BTC?
How can I buy Ethereum?
How can I buy Zcash?
How can I buy Tron?
How can I buy Monero?
How can I buy EOS?
How can I buy Cardano ?
How can I buy Bittorent ?
How can I buy Usdtether ?
How can I buy Bitcoin Cash ?
How can I buy Litecoin ?
How can I buy Dogecoin ?
How can I buy Dash ?
How can I buy Xrp ?
How can I buy Stellar ?
How can I buy Nem ?
How can I buy Bitcoin Gold ?
How can I buy Ethereum Classic ?
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Crypto Money Sales Transactions
How do I open a purchase order?
What are the sale rules?
When do I open a sale order?
How do I execute a sale order without waiting?
I gave a sale order, Bitcoin was reduced from my account but TL was not reflected to my balance. What is the reason?
Why wasn’t my sale order completed?
Why wasn't the entire sale order completed?
How can I sell BTC?
How can I sell Ethereum?
How can I sell Zcash?
How can I sell Tron?
How can I sell Monero?
How can I sell EOS?
How can I sell Cardano?
How can I sell Bittorent?
How can I sell Usdtether?
How can I sell Bitcoin Cash?
How can I sell Litecoin?
How can I sell Dogecoin?
How can I sell Dash?
How can I sell Xrp?
How can I sell Stellar?
How can I sell Nem?
How can I sell Bitcoin Gold?
How can I sell Ethereum Classic?
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Crypto Money Transfer Transactions
How long does it take for me to do a transfer stock from another exchange to Thodex ?
How long does it take for a transfer from Thodex to a different exchange?
Can I transfer crypto money between two Thodex accounts?
How do I check the transaction status on the blockchain?
My wallet address is correct and has received sufficient approval, but my transfer process has not passed to my account, what should I do?
I started the transfer process, can I cancel?
I made a transaction from Thodex to a different exchange but I haven’t received my money, why?
How do I forward my coins on a different exchange to Thodex?
How can I see the details of the transactions I have transferred from a different stock exchange to Thodex?
How do I transmit my coins in my Thodex account to a different exchange?
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Crypto Money Transactions
What does the current price mean?
How does the Bitcoin prices occur?
What is the reason for the price difference between exchanges?
How long will my crypto withdrawal process take? What should I do if the period is unusually prolonged?
I created a new crypto currency address, will my old addresses be valid?
How long will my open orders last?
How long does it take for my crypto deposit to reach my Thodex account?
My transaction has been approved from the counter market but it hasn’t arrived into my Thodex wallet , what should I do?
My crypto deposit has still not been approved, what should I do?
What is “stop loss”, how is it used ?
Why doesn’t Thodex give a Private Key?
What is an order book?
What is an order?
Where can I view my pending open orders?
Where can I view all of my pending buy / sell orders?
According to the dollar exchange rate, the current price appears different from the overseas stock exchanges. Why?
How can I cancel a buy order?
How can I cancel a sell order?
I sent Bitcoin to the wrong address; can I cancel?
In which cases can I cancel Bitcoin submissions?
Where can I view my buy/sell order history?
Where can I view my balance?
I made a wrong transaction, what should I do? I sent Y crypto money to X crypto wallet. What should I do?
Where can I check the details of my cryptocurrency (Bitcoin, Ethereum and others) transfer transaction?
How can I create a wallet address?
Where can I learn the TX code to track my crypto withdrawal?
I have started a crypto withdrawal process, is it possible to cancel?
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Security
Is Thodex reliable?
Why is account approval required?
I didn't receive a one-time SMS security code on my phone, what should I do?
How do I change my phone number?
I can't access Google Authenticator because I lost my device, what should I do?
I saw an activity in my account that is not mine, what should I do?
I forgot my account password, what should I do?
How can I change my account password?
How can I enable or disable Google Authenticator?
How can I change my e-mail address?
How do I change my administrator password?
How do I secure my password?
How can I get my account approved?
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